Udemy - The Art of the Save - Proven Tactics to Winback Clients

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[ WebToolTip.com ] Udemy - The Art of the Save - Proven Tactics to Winback Clients
  • Get Bonus Downloads Here.url (0.2 KB)
    • ~Get Your Files Here ! 1 - Introduction
    • 1 - Welcome & Orientation.en_US.vtt (0.8 KB)
    • 1 - Welcome & Orientation.mp4 (9.6 MB)
    2 - Module 1 The Psychology of the Cancel
    • 1 - The Iceberg Theory.en_US.vtt (1.0 KB)
    • 1 - The Iceberg Theory.mp4 (10.3 MB)
    • 2 - Managing Your Amygdala - How to stop your own Panic Response.en_US.vtt (1.5 KB)
    • 2 - Managing Your Amygdala - How to stop your own Panic Response.mp4 (19.7 MB)
    • 3 - The Power of the Pause - Why silence is your best tool in the first 10 seconds.en_US.vtt (1.5 KB)
    • 3 - The Power of the Pause - Why silence is your best tool in the first 10 seconds.mp4 (19.1 MB)
    3 - The Core Soft Skill Framework (The R.E.A.L. Method)
    • 1 - R - Regulate & Reflect (Active Listening).en_US.vtt (1.7 KB)
    • 1 - R - Regulate & Reflect (Active Listening).mp4 (21.3 MB)
    • 2 - E - Empathize (Without Agreeing to Cancel).en_US.vtt (1.6 KB)
    • 2 - E - Empathize (Without Agreeing to Cancel).mp4 (21.9 MB)
    • 3 - A - Ask (The Discovery Dig).en_US.vtt (1.6 KB)
    • 3 - A - Ask (The Discovery Dig).mp4 (19.0 MB)
    • 4 - L - Lead (The Pivot).en_US.vtt (2.0 KB)
    • 4 - L - Lead (The Pivot).mp4 (24.2 MB)
    4 - The Negotiation & The Offer
    • 1 - The Downsell vs. The Pause.en_US.vtt (2.2 KB)
    • 1 - The Downsell vs. The Pause.mp4 (24.0 MB)
    • 2 - Re-aligning Expectations - How to admit fault (if necessary) to rebuild trust.en_US.vtt (2.2 KB)
    • 2 - Re-aligning Expectations - How to admit fault (if necessary) to rebuild trust.mp4 (27.2 MB)
    • 3 - The 30-Day Prove It Plan.en_US.vtt (1.9 KB)
    • 3 - The 30-Day Prove It Plan.mp4 (20.9 MB)
    • 4 - Customer-Focused Choice of Words.en_US.vtt (3.1 KB)
    • 4 - Customer-Focused Choice of Words.mp4 (35.9 MB)
    • 5 - The Importance of a Growth Mindset in Combatting Negativity.en_US.vtt (3.2 KB)
    • 5 - The Importance of a Growth Mindset in Combatting Negativity.mp4 (32.5 MB)
    • 6 - The 4 A's of Relationship Retention.en_US.vtt (4.2 KB)
    • 6 - The 4 A's of Relationship Retention.mp4 (44.3 MB)
    • 7 - Keeping the Conversation Rapport-Focused.en_US.vtt (2.9 KB)
    • 7 - Keeping the Conversation Rapport-Focused.mp4 (30.9 MB)
    5 - Handling Specific Objections (Roleplay Scenarios)
    • 1 - Scenario A It's just too expensive right now. (The Budget Objection).en_US.vtt (1.7 KB)
    • 1 - Scenario A It's just too expensive right now. (The Budget Objection).mp4 (20.4 MB)
    • 2 - Scenario B We aren't seeing results. (The Performance Objection).en_US.vtt (1.8 KB)
    • 2 - Scenario B We aren't seeing results. (The Performance Objection).mp4 (18.3 MB)
    • 3 - Scenario C My boss wants to switch vendors. (The Stakeholder Objection).en_US.vtt (1.7 KB)
    • 3 - Scenario C My boss wants to switch vendors. (The Stakeholder Objection).mp4 (18.6 MB)
    • 4 - Roleplay Scenario D The Value Erosion Objection.en_US.vtt (3.9 KB)
    • 4 - Roleplay Scenario D The Value Erosion Objection.mp4 (36.7 MB)
    6 - Conclusion and Next Steps
    • 1 - Course Conclusion and Next Steps.en_US.vtt (2.4 KB)
    • 1 - Course Conclusion and Next Steps.mp4 (25.9 MB)
    • Bonus Resources.txt (0.1 KB)

Description

The Art of the Save: Proven Tactics to Winback Clients

https://WebToolTip.com

Published 11/2025
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Language: English | Duration: 34m | Size: 480 MB

Turning "I Want to Cancel" into "Let's Stay" Using Advanced Emotional Intelligence.

What you'll learn
To equip account managers, freelancers, and customer success teams with the emotional intelligence (EQ) and negotiation frameworks
Learn how to to de-escalate cancellation requests, uncover root causes, and re-secure business relationships without being pushy.
Learn how to override the "panic response" when receiving a cancellation notice and use specific active listening techniques to lower a client’s defenses
Utilize Socratic questioning and the "Iceberg Theory" to dig past surface-level excuses (like "it's too expensive") to identify the actual hidden reasons
Implement the step-by-step R.E.A.L. method (Regulate, Empathize, Ask, Lead) to pivot a conversation
Construct and pitch strategic alternatives to cancellation—including "downsells," service pauses, and 30-day "prove it" plans

Requirements
No prerequisites, Expert to Beginners are welcomed to learn new knowledge
No Prior "Sales" Experience Needed



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Udemy - The Art of the Save - Proven Tactics to Winback Clients

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Download torrent
480.7 MB
seeders:3
leechers:8
Udemy - The Art of the Save - Proven Tactics to Winback Clients

Torrent hash: 683BCF146DB7FEE573883389066B3CEC54967280