Linkedin - IT Service Management - ISO - IEC 20000-1

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[ CourseLala.com ] Linkedin - IT Service Management - ISO - IEC 20000-1
  • Get Bonus Downloads Here.url (0.2 KB)
    • ~Get Your Files Here ! 01 - Introduction
    • 01 - Learning ISOIEC 20000.mp4 (7.8 MB)
    • 01 - Learning ISOIEC 20000.srt (3.4 KB)
    • 02 - What this course is about.mp4 (8.7 MB)
    • 02 - What this course is about.srt (4.3 KB)
    02 - 1. Introduction to ISO 20000
    • 01 - Demystifying standards.mp4 (18.0 MB)
    • 01 - Demystifying standards.srt (10.1 KB)
    • 02 - What is ISOIEC 20000.mp4 (8.8 MB)
    • 02 - What is ISOIEC 20000.srt (4.9 KB)
    • 03 - The ISOIEC 20000 family of documents.mp4 (13.4 MB)
    • 03 - The ISOIEC 20000 family of documents.srt (5.6 KB)
    • 04 - Evolution of ISOIEC 20000.mp4 (8.8 MB)
    • 04 - Evolution of ISOIEC 20000.srt (5.8 KB)
    • 05 - Breakdown of the ISOIEC 20000 standard.mp4 (14.0 MB)
    • 05 - Breakdown of the ISOIEC 20000 standard.srt (7.3 KB)
    03 - 2. Service Management System (SMS) Requirements ISOIEC 20000-1
    • 01 - The Service Management System (SMS) scope and structure.mp4 (8.0 MB)
    • 01 - The Service Management System (SMS) scope and structure.srt (4.5 KB)
    • 02 - Context of the organization.mp4 (13.2 MB)
    • 02 - Context of the organization.srt (5.9 KB)
    • 03 - Leadership.mp4 (11.6 MB)
    • 03 - Leadership.srt (6.6 KB)
    • 04 - Planning.mp4 (14.4 MB)
    • 04 - Planning.srt (6.3 KB)
    • 05 - Support of the SMS.mp4 (23.8 MB)
    • 05 - Support of the SMS.srt (10.9 KB)
    • 06 - Operation of the SMS.mp4 (4.9 MB)
    • 06 - Operation of the SMS.srt (2.6 KB)
    • 07 - Performance evaluation.mp4 (13.8 MB)
    • 07 - Performance evaluation.srt (6.4 KB)
    • 08 - Improvement.mp4 (8.7 MB)
    • 08 - Improvement.srt (3.7 KB)
    04 - 3. Deep Dive Operation of the SMS
    • 01 - Focus on operation of the SMS clause.mp4 (9.1 MB)
    • 01 - Focus on operation of the SMS clause.srt (5.7 KB)
    • 02 - Use the service portfolio to create value.mp4 (23.8 MB)
    • 02 - Use the service portfolio to create value.srt (15.6 KB)
    • 03 - Manage expectations with relationships and agreements.mp4 (15.5 MB)
    • 03 - Manage expectations with relationships and agreements.srt (11.6 KB)
    • 04 - Balance supply and demand when delivering services.mp4 (10.4 MB)
    • 04 - Balance supply and demand when delivering services.srt (7.9 KB)
    • 05 - Design, build, and transition services and components.mp4 (16.7 MB)
    • 05 - Design, build, and transition services and components.srt (13.1 KB)
    • 06 - Manage issue resolution and service fulfillment.mp4 (16.1 MB)
    • 06 - Manage issue resolution and service fulfillment.srt (13.2 KB)
    • 07 - Address assurance risks to availability and protection.mp4 (14.3 MB)
    • 07 - Address assurance risks to availability and protection.srt (10.4 KB)
    05 - 4. Guidance on the Application of Service Management Systems ISOIEC 20000-2
    • 01 - Application of the guidance.mp4 (18.3 MB)
    • 01 - Application of the guidance.srt (8.9 KB)
    • 02 - Structure of the guidance.mp4 (12.3 MB)
    • 02 - Structure of the guidance.srt (7.2 KB)
    • 03 - Real-world application case study.mp4 (25.4 MB)
    • 03 - Real-world application case study.srt (18.7 KB)
    • 04 - Top tips and tricks.mp4 (13.7 MB)
    • 04 - Top tips and tricks.srt (8.3 KB)
    06 - 5. ISO Certification
    • 01 - What it means to be certified.mp4 (15.9 MB)
    • 01 - What it means to be certified.srt (7.6 KB)
    • 02 - Certification path.mp4 (9.3 MB)
    • 02 - Certification path.srt (8.3 KB)
    07 - Conclusion
    • 01 - Next steps.mp4 (8.4 MB)
    • 01 - Next steps.srt (4.8 KB)
    • Bonus Resources.txt (0.4 KB)

Description

IT Service Management: ISO/IEC 20000-1



https://CourseLala.com

Released 06/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Skill Level: Intermediate | Genre: eLearning | Language: English + srt | Duration: 2h 13m | Size: 387.4 MB

ISO/IEC 20000-1 is the international standard for IT service management developed by the International Organization for Standardization (ISO) and International Electrotechnical Commission (IEC). It defines the best practices for the delivery of services to meet the needs of an organization and its customers, which has become increasingly necessary in today’s ever-evolving business world. Adopting this standard enables your organization to control risks and achieve business benefits and support the continual improvement of service delivery. In this course, instructor Mark Thomas helps you understand the scope, objectives, key terminology and high-level requirements of the ISO/IEC 20000-1 standard, how it is used in a typical IT service provider organization, and the main elements of the certification process, with tips on how you can prepare. Learn how the ISO/IEC 20000-1 provides real, actionable, and valuable guidance on establishing, implementing, maintaining, and continually improving the service management system at your enterprise.



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Linkedin - IT Service Management - ISO - IEC 20000-1

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387.3 MB
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Linkedin - IT Service Management - ISO - IEC 20000-1

Torrent hash: 708E6724F1FF336697990E12520DCB19DDCB90FB